How can I get in touch?
Visit: 115 S. First Street, Charlottesville, VA 22902
Social Media: find us on Facebook or @egcville on instagram
Why haven’t you answered my email?
We’re so sorry. We work really hard to answer emails as they arrive, but sometimes our inbox fills faster than we can empty it. Our sincere apologies if you haven’t received a response. Please know, we do read every single email.
What’s your policy on shipping?
We use either USPS or UPS, with tracking. Orders are shipped within 48 hours. We offer flat rate standard shipping for $10. At this time, we are only able to ship domestically to the 48 contiguous states. If you are interested in international shipping, or expedited shipping, please call the store.
What is the Return/Exchange Policy?
e.g. online return policy
Thank you for shopping with e.g. online. While we truly believe that you will LOVE your purchases, we understand that sizing can be tricky, or that your purchase may not be exactly as you'd imagined. In that case, please note that we accept return requests for 7 days from date of receipt.**
Clearance Items are FINAL SALE/AS IS and are never eligible for return or exchange.
Items must be in pristine condition with original tags attached. Your card will be credited upon satisfactory inspection of the item(s).
In the event that you need to make a return, please follow this protocol:
- Email the store at: email@example.com and request a Return Authorization (RA).
- You will receive an email with a form detailing your return request.
- Please print the form and include it in your return packaging
- Ship item(s) within 48 hours of receiving your RA.
All Heather Moore Jewelry, swimwear, intimates (including socks and tights), personal care items, and SALE items are FINAL SALE and not eligible for return, refund or exchange.
I’d like to see my line represented in your shop, what do I do?
Send a lookbook and linesheet either via email or snail mail to the addresses listed above. If it looks like a fit - we’ll be in touch.
Monday-Saturday 10-6 EST. Sunday 12-4 EST.