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Return Policy

e.g. online return policy

Thank you for shopping with e.g. online. While we truly believe that you will LOVE your purchases, we understand that sizing can be tricky, or that your purchase may not be exactly as you'd imagined. In that case, please note that we accept return requests for 7 days from date of receipt.**(see exceptions below)

Items must be in pristine condition with original tags attached. Your card will be credited upon satisfactory inspection of the item(s).  

In the event that you need to make a return, please follow this protocol:

  1. Email the store at: and request a Return Authorization (RA).  
  2. You will receive an email with a form detailing your return request.
  3. Please print the form and include it in your return packaging
  4. Ship item(s) within 48 hours of receiving your RA. 


All Heather Moore Jewelry, swimwear, intimates (including socks and tights), personal care items, and SALE & CLEARANCE items are FINAL SALE and are not eligible for return, refund or exchange.